Obligations of A Mover

The Obligations of A Mover in Montreal, Quebec (Canada)

Movers in Montreal, as in many other regions, are required to follow strict rules and obligations to ensure consumer protection and the provision of high-quality services.

These regulations are essential to creating a transparent, fair, and safe moving environment.

Déménagement Total considers it appropriate to inform our current and future customers about the obligations of a mover. This article will deal with the general obligations to which any mover in Montreal is subject, as well as the specific responsibilities of a “total” mover operating within our company and representing our interests to our customers.

The General Obligations of A Mover in Montreal

It is essential to highlight the standards and regulations to which any mover in Montreal must comply. These general obligations aim to guarantee consumer protection and the provision of quality services.

Here are some of the general obligations that movers in Montreal must comply with:

1. License from the Commission des transports du Québec (CTQ): One of the main obligations of movers in Montreal is to obtain an appropriate license issued by the Commission des transports du Québec (CTQ). This license certifies that the company complies with established standards and current regulations, thus guaranteeing customers the legitimacy and reliability of the service.
2. Written Contract: Before carrying out a move, the mover must provide a written contract to the client. This contract should detail the services provided, rates, payment terms, insurance, and other relevant information.
3. Liability Insurance: Movers are required to hold adequate liability insurance to cover possible damage to the client’s property during the move.
4. Detailed Inventory: The mover must establish a detailed inventory of the goods to be moved. This document is important in the event of a claim for damage or loss.
5. Respect of Schedule: The movers must observe the schedule agreed with the client. Any delay must be duly justified.
6. Protection of Property: It is the responsibility of the mover to take the necessary measures to protect the customer’s property during transport. This may include the use of appropriate packaging and protective equipment.
7. Cost Transparency: Movers should be transparent about their prices and not impose hidden fees. The contract must clearly indicate the costs associated with the different services.
8. Information on Remedies: Movers must inform customers of their rights and the procedures to follow in the event of a problem or dispute.

It is always recommended to check the mover’s license, read the contract carefully and ask questions if in doubt before proceeding with a move. It is also advisable to use reputable and well-established movers.

The Obligations of A “Total” Mover

In addition to the general obligations of a mover mentioned above, Déménagement Total imposes its own standards to which its movers are strictly required to comply, without any exception.

Once again, in addition to the standard obligations inherent to the industry, our company has defined a specific set of rules to guarantee exceptional quality service.

Among the specific obligations imposed on “total” movers working within Déménagement Total, we highlight a few essential points:

• Exemplary Professionalism: Our movers are required to maintain a high level of professionalism throughout the process. This includes respectful behavior towards customers, clear communication, and a well-groomed appearance.
• Accuracy in the Evaluation: Our “total” movers are responsible for carrying out precise evaluations of the goods to be moved. A thorough understanding of each client’s specific needs is crucial to ensuring personalized and efficient service.
• Respect of Internal Deadlines: In addition to the deadlines agreed with clients, our movers are subject to strict internal deadlines to guarantee effective time management. This helps maintain the punctuality and reliability of our services.
• Continuing Training: Déménagement Total encourages a culture of continuing training. Our “total” movers are required to participate in regular training sessions to stay on top of industry best practices.
• Responsible Asset Management: Our movers must demonstrate responsible asset management, ensuring their safety throughout the process, from loading to reinstallation in the client’s new residence.
• Cleanliness of Movers: Each “total” mover must wear impeccable clothing, including a t-shirt proudly displaying our company’s distinctive logo.
• No Alcohol or Drugs: Our movers are required to adhere to an exemplary work ethic and to refrain from consuming drugs or alcohol before or during their service hours.
• No intimidation: Each “total” mover is required to maintain exemplary professional behavior and to refrain from any conflict with our customers. They are strictly prohibited from making criticisms or triggering controversies related to work, religion, gender, culture, or language.
• Trade Secret: Our movers also have an obligation to preserve the trade secret of our company, by committing not to disclose to third parties the company’s internal policies and/or processes.
• Confidentiality Policy: A “total” mover undertakes to maintain the confidentiality of our clients’ addresses, as well as the circumstances and goods to be moved, towards third parties, at all times. No personal information of customers can be revealed at any time.
• Speak in One or Both Official Languages of the Country: It is imperative that all our movers are competent in at least one of the official languages of the country (French, English, or both).
• Never Insist on Movers’ Tips: Each mover in our company is expected to refrain from requesting tips or insisting on any financial or material privileges. While tips are appreciated by our movers, they are entirely voluntary, and it is solely at the discretion of the client to decide whether to offer them or not.

These additional obligations reflect Déménagement Total’s commitment to operational excellence and customer satisfaction. By ensuring our movers meet these internal standards, we ensure we provide a service that exceeds our customers’ expectations.

In summary, Déménagement Total is committed to informing its customers about the general obligations of a mover in Montreal, while highlighting the specific responsibilities of “total” movers who are an integral part of our company and who represent our high standards of service to our customers.

To find out more or obtain clarification regarding the work standards of our movers, do not hesitate to contact us by email.